Customer Service

We can resolve customer grievances and increase customer satisfaction through prompt and clear responses, and provide superior service through various VOCs received through inquiries. High-quality customer services contribute to extending the life span of a game and its competitiveness, while also increasing customer satisfaction.
Through customer service experiences accumulated by servicing more than 200 games, QROAD has maintained a high response rate of 95% or more and continues to receive positive reviews from customers.


Abundant of CS Experience

Secured CS experience/data for several games ranked top 5 in the Google Games sales

Continuous Quality Management

Training and monitoring the quality of dealing with user complaints, and preventing miscommunication

VIP Management System

Separate management of VIP customers


STEP 1 : Response Method Planning

Estimate the type of inquiries that are expected to occur frequently, based on game play data. Based on data, we come up with a handling method and response.

STEP 2 : Service Launching

Make sure of a response guide that takes into account various situations to minimize risk, and maximize customer satisfaction.

STEP 3 : Service Stabilization

VOCs received after launch will be used as analysis data to provide better service to customers.



Korean service of Supercell mobile games


Lilith Games mobile game CS


Mu series mobile game CS

Lost Ark

PC online game CS

Epic games

Fortnite CS, Epic Store platform CS, business support for ratings