If the service is not properly monitored, or if the issue is not promptly notified to administrators, user dissatisfaction will rise, resulting in users departing and putting the service's life at risk. We will provide protection 24 hours a day for 365 days. The monitoring tools developed by QROAD can be used to monitor games as well as the community. In the event of unexpected errors, failures, or any other issues, our company will quickly identify the issue and respond accordingly.
Own Monitoring Tools
Quickly identify and respond to issues with self-developing monitoring tools.
Systematic Process
A monitoring process that's been proven through hundreds of instances
24h Measures for Abusive Users
Research and analyze abnormal accesses and payment abuse cases/patterns in the game to develop appropriate responses.
STEP 1 : Issue Occurrence
Issues can be identified within the game or community.
STEP 2 : Identifying and checking the issue
24-hour monitoring tools that follow pre-designed processes to identify and prioritizes issues.
STEP 3 : Issue Response
Respond to issues by implementing agreed on policies or processes that categorizes the issue based on time sensitivity and importance.
Smilegate RPG
Lost Ark
Monitoring community and in-game issues
BluePotion Games
EOS RED
Monitoring community and in-game issues
LINEKONG Korea
A Dream of Jianghu
Monitoring in-game and the communities of multiple mobile games
NGLE GAMES
Hero Cantare
Monitoring community and in-game issues
DragonFly
Special Forece
Monitoring PC game, in-game and homepage
Smilegate RPG
Lost Ark
Monitoring community and in-game issues
BluePotion Games
EOS RED
Monitoring community and in-game issues
LINEKONG Korea
A Dream of Jianghu
Monitoring in-game and the communities of multiple mobile games
NGLE GAMES
Hero Cantare
Monitoring community and in-game issues
DragonFly
Special Forece
Monitoring PC game, in-game and homepage
