Service Monitoring
Service Monitoring

If the service is not properly monitored, or if the issue is not promptly notified to administrators, user dissatisfaction will rise, resulting in users departing and putting the service's life at risk. We will provide protection 24 hours a day for 365 days.
The monitoring tools developed by QROAD can be used to monitor games as well as the community. In the event of unexpected errors, failures, or any other issues, our company will quickly identify the issue and respond accordingly.

Features
Own Monitoring Tools

Own Monitoring Tools

Quickly identify and respond to issues with self-developing monitoring tools.

Systematic Process

Systematic Process

A monitoring process that's been proven through hundreds of instances

24h Measures for Abusive Users

24h Measures for Abusive Users

Research and analyze abnormal accesses and payment abuse cases/patterns in the game to develop appropriate responses.

Process
STEP 1 : Issue Occurrence

STEP 1 : Issue Occurrence

Issues can be identified within the game or community.

STEP 2 : Identifying and checking the issue

STEP 2 : Identifying and checking the issue

24-hour monitoring tools that follow pre-designed processes to identify and prioritizes issues.

STEP 3 : Issue Response

STEP 3 : Issue Response

Respond to issues by implementing agreed on policies or processes that categorizes the issue based on time sensitivity and importance.

Reference
Smilegate RPG

Smilegate RPG
Lost Ark

Monitoring community and in-game issues

BluePotion Games

BluePotion Games
EOS RED

Monitoring community and in-game issues

LINEKONG Korea

LINEKONG Korea
A Dream of Jianghu

Monitoring in-game and the communities of multiple mobile games

NGLE GAMES

NGLE GAMES
Hero Cantare

Monitoring community and in-game issues

DragonFly

DragonFly
Special Forece

Monitoring PC game, in-game and homepage

Reference