Customer Service
Customer Service

We can resolve customer grievances and increase customer satisfaction through prompt and clear responses, and provide superior service through various VOCs received through inquiries. High-quality customer services contribute to extending the life span of a game and its competitiveness, while also increasing customer satisfaction.
Through customer service experiences accumulated by servicing more than 200 games, QROAD has maintained a high response rate of 95% or more and continues to receive positive reviews from customers.

Features
Abundant of CS Experience

Abundant of CS Experience

Secured CS experience/data for several games ranked top 5 in the Google Games sales

Continuous Quality Management

Continuous Quality Management

Training and monitoring the quality of dealing with user complaints, and preventing miscommunication

VIP Management System

VIP Management System

Separate management of VIP customers

Process
STEP 1 : Response Method Planning

STEP 1 : Response Method Planning

Estimate the type of inquiries that are expected to occur frequently, based on game play data. Based on data, we come up with a handling method and response.

STEP 2 : Service Launching

STEP 2 : Service Launching

Make sure of a response guide that takes into account various situations to minimize risk, and maximize customer satisfaction.

STEP 3 : Service Stabilization

STEP 3 : Service Stabilization

VOCs received after launch will be used as analysis data to provide better service to customers.

Reference
Supercell

Supercell

Korean service of Supercell mobile games

Lilith Games

Lilith Games

Lilith Games mobile game CS

Webzen

Webzen

Mu series mobile game CS

Smilegate RPG

Smilegate RPG
Lost Ark

PC online game CS

Epic games

Epic games

Fortnite CS, Epic Store platform CS, business support for ratings

Reference